Privacy Policy

1. Who we are

Mapledale Marketing (“Mapledale,” “we,” “us,” or “our”) is a web design and digital marketing studio based in Ontario, Canada, operating the website at mapledalemarketing.ca. This policy explains what personal information we collect, why we collect it, and the choices you have.

2. Information we collect

• Information you give us — when you fill out the contact form, book a call, or email us, we receive your name, email address, phone number (if provided), and the content of your message.
• Information collected automatically — basic server logs (IP address, user agent, timestamp, referring page) for security and to keep the site running.
• Third-party services — we may use privacy-respecting analytics, a transactional email provider (Resend), and a scheduling provider (Cal.com). Each handles the data needed to perform its function and is bound by its own privacy terms.

3. How we use information

• To reply to your enquiries and provide the services you request.
• To send project updates, proposals, and invoices to existing clients.
• To monitor and improve the security and performance of our website.
• To meet our legal and tax obligations in Canada.

We do not sell your personal information, and we do not use it for advertising profiling.

4. Legal basis (PIPEDA & provincial law)

We rely on your implied or express consentunder Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You may withdraw your consent at any time by contacting us; this may limit our ability to provide certain services.

5. Sharing & service providers

We share information only with trusted vendors who help us operate the business (e.g. hosting, email delivery, scheduling, payment processing, analytics). These providers are contractually required to safeguard your data and use it only for the purpose we engaged them. Some providers may store or process information outside Canada (including in the United States and the European Union); by using the Site or our services, you consent to such cross-border transfers, which may subject the information to the laws of those jurisdictions. Each provider is governed by its own privacy and security practices, and Mapledale is not responsible for the acts, omissions, or policies of those third parties.

6. Cookies

Our website uses a minimal set of cookies and similar technologies necessary for the site to function. If we introduce analytics or marketing cookies in the future, we will request consent where required.

7. Retention

We keep personal information only as long as needed for the purposes described above and to satisfy legal, accounting, or reporting obligations.

8. Your rights

Subject to applicable Canadian law, you may request access to, correction of, or deletion of your personal information. To exercise these rights, email us at hello@mapledalemarketing.ca. We will respond within a reasonable timeframe.

9. Security

We use industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, however, and we cannot and do not warrant or guarantee absolute security. You provide information at your own risk. In the event of a privacy breach affecting your personal information, we will notify you and any required regulator (such as the Office of the Privacy Commissioner of Canada) in accordance with applicable Canadian law.

10. Limitation of liability

To the maximum extent permitted by law, Mapledale’s liability in connection with this policy or any collection, use, or disclosure of personal information is limited as set out in our Terms of Service. Mapledale is not liable for the privacy or security practices of third-party services that you choose to use or that we engage to deliver the services.

11. Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

12. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

13. Contact

Questions or concerns? Email hello@mapledalemarketing.ca. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.