Legal · Mapledale Marketing
Terms of Service
Last updated May 14, 2026
1. Acceptance
By accessing or using mapledalemarketing.ca (the “Site”) or engaging Mapledale Marketing (“Mapledale,” “we,” “us”) for services, you agree to these Terms of Service. If you do not agree, please do not use the Site or our services.
2. Services
Mapledale provides web design, web development, hosting, and digital marketing services. The specific scope, fees, timeline, and deliverables for each engagement are defined in a separate written proposal or statement of work that, once accepted, takes precedence over any conflicting language on this Site. Any work or request outside that defined scope — including new features, integrations, additional pages, third-party services, content migration, or post-engagement transitions — requires a separate written change order and additional fees. Estimated timelines, turnaround windows, and reply times referenced anywhere on this Site are illustrative only and are not contractual commitments.
3. Site content & intellectual property
All copy, design, code, illustrations, and other materials on this Site are owned by Mapledale Marketing or its licensors and are protected by Canadian and international copyright law. You may view and share links to the Site for personal, non-commercial purposes. You may not reproduce, modify, or redistribute Site content without written permission.
4. Concept work shown on /work
Case studies shown on this Site may include concept, prototype, or anonymized client work. They are presented for illustrative purposes and do not imply an active or exclusive engagement with the businesses referenced. Any third-party trademarks shown remain the property of their respective owners.
5. Payments & refunds
Fees, deposits, milestones, and recurring charges are set out in your proposal. Deposits and milestone payments are non-refundable once work has begun. Recurring “care plan” subscriptions may be cancelled at any time and stop at the end of the current billing period; fees already paid are non-refundable. Mapledale may suspend services, hosting, or access to deliverables for accounts more than fifteen (15) days past due. All prices are in Canadian dollars unless stated otherwise, and applicable taxes (including HST/GST where required) are added at invoicing.
6. Client responsibilities
You agree to provide accurate information, timely feedback, and the rights or licenses needed for any content you supply (logos, photography, copy). You confirm that anything you provide does not infringe third-party rights.
7. Warranties & disclaimers
The Site and our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by Canadian law, Mapledale disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, and freedom from defects, errors, viruses, or harmful components. We make no representation or guarantee regarding marketing or business outcomes — including search rankings, organic or paid traffic, lead volume, conversion rates, revenue, or return on investment — all of which depend on factors outside our control. Any commentary, recommendations, or written materials we provide are for informational purposes only and do not constitute legal, financial, accounting, tax, or other professional advice.
8. Third-party services & hosting
Our services rely on third-party providers (including but not limited to hosting infrastructure, transactional email, scheduling, analytics, payment processing, search engines, and business listing platforms). Mapledale does not control these providers and does not warrant their uptime, availability, performance, retention, pricing, or continued existence. We are not liable for outages, data loss, policy changes, suspensions, deplatforming, or any other event caused by a third-party service.
9. Limitation of liability
To the maximum extent permitted by law, Mapledale’s aggregate liability for any and all claims arising out of or related to the Site, our services, or any engagement — whether in contract, tort (including negligence), statute, or otherwise — is limited to the fees you actually paid to Mapledale in the three (3) months immediately preceding the event giving rise to the claim. In no event will Mapledale be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of business or goodwill, business interruption, reputational harm, loss or corruption of data, or cost of substitute services, even if Mapledale has been advised of the possibility of such damages.
10. Indemnification
You agree to defend, indemnify, and hold harmless Mapledale, its founders, employees, contractors, and agents from and against any third-party claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to (a) content, materials, credentials, or instructions you provide; (b) your use of the Site or our services in breach of these Terms; or (c) your violation of any law or third-party right.
11. Force majeure
Mapledale will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, pandemic, government action, internet or utility outages, or failures of third-party providers, networks, or infrastructure.
12. Termination & transitions
Either party may terminate an engagement in writing on the notice period set out in the applicable proposal, or, if none is specified, on thirty (30) days’ written notice. On termination, fees earned to the termination date remain payable. Any post-engagement transition work — including data export, migration, credential handover, code or content delivery beyond what was contracted, or assistance moving to a new provider — is not included in the standard care plan and is subject to a separate scoping agreement and additional fees, payable in advance.
13. Confidentiality
Each party agrees to treat the other’s non-public business information as confidential and use it only for the purposes of the engagement.
14. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts located in Ontario for any disputes that cannot be resolved informally.
15. Entire agreement, severability & assignment
These Terms, together with any signed proposal or statement of work, constitute the entire agreement between you and Mapledale regarding the subject matter and supersede any prior or contemporaneous understandings. If any provision is held unenforceable, the remaining provisions remain in full force. Mapledale’s failure to enforce a right is not a waiver of that right. You may not assign these Terms without our prior written consent; Mapledale may assign these Terms in connection with a corporate reorganization, merger, or sale.
16. Changes
We may update these Terms from time to time. Continued use of the Site after changes constitutes acceptance.
17. Contact
Questions about these Terms? Email hello@mapledalemarketing.ca.